Feedback Mentor

Question 1
Classify the following phrases with their corresponding part in the feedback formula
I have some ideas for how we can improve things. Can I share them with you? Because I didn't get the email, I was blocked on my work and couldn't move forward. Well, how do you see it? You said you'd get that email to me by 11, and I still don't have it yet.

Question 2
Select all that apply
Why is it easy to get defensive when listening to feedback?

Because feedback is mean

Because if you receive feedback then it's because you did something wrong

Because if you receive feedback then it's because you're bad at something

Because It can make you challenge the picture you have of yourself

To properly receive feedback you should...

Stay calm and listen

Ask for advice

Set a follow-up

Appreciate the feedback

Question 3
Complete the feedback phrases

Hey do you have two minutes? I need to talk to you. (...)

(...) I noticed you have an odor. I know this is awkward, I rather you hear this from me. What are your thoughts?

(...) Your coworkers came to me and said you smell bad and can't work because of it. Can you do something about it?

I’m really impressed with how you handled that last client. (...)

(...) You really dealt with that situation nicely! Keep it up!

(...) You were calm, collected and were able to quickly develop viable solutions for them. Keep it going.

Question 4
Select all that apply
Feedback Sandwich...

... has the objective of sugar coating the feedback.

... when badly used makes people not trust you.

... starts with a transparent preamble to show good intent.

... aims to be manipulative.

Final Exercises

Providing

The secret to giving great feedback

Receiving

Listening to Feedback

Real Life Examples

3 Funny Examples of Giving Employee Feedback

Feedback Sandwich

Compliment Sandwich

Feedback Sandwich done wrong

Problems with Feedback Sandwich