Feedback Mentor
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What is feedback?
Providing VS. Receiving
Feedforward
Final Exercises
Question 1
What is a quick definition of feedback?
The act of criticizing someone.
The response a listener communicates to a speaker's message.
The act of giving advice about a task.
Changing something based on a suggestion.
Correct! In feedback we have a sender, a message and a receiver. And feedback is the response the receiver gives after absorving it. Be it verbal or non-verbal.
Wrong... Try again!
Question 2
How can you accelerate your personal development in business?
Give feedback to others.
Trust your judgement.
Search online how to improve.
Ask for feedback regularly.
Correct! Asking for feedback regularly is the best way for you to improve, because it helps you identify the things, directly related to your situation, you need to work on the most.
Wrong... Try again!
Question 3
What are the
three
goals of feedback?
Help others understand the feedback
Criticize people with feedback
Evaluate tasks with feedback
Allow people to accept the feedback
Encourage people to use the feedback
Correct! Ultimately, the goal of feedback meant to help someone adjust their behavior is for them to use or apply the feedback. But before they can use it, they must first understand it and accept it for themselves.
Wrong... Try again!
Question 4
Classify the next phrases as Negative or Positive Feedback
Thank you for taking extra effort to make sure the entire team was on the same page. It would have been easy for important details to slip through the cracks, but thanks to you, that didn’t happen.
Positive
Negative
Correct! The sender is clearly giving feedback about the qualities of what the receiver did.
Wrong... The sender is congratulating the receiver on his qualities during the situation.
I’ve noticed that you haven’t been able to meet your targets this financial year. I understand it hasn’t been easy but is there something that has been affecting your productivity? I just want to reassure you that your team has your back and you can tell us about your hiccups anytime.
Positive
Negative
Correct! The sender, even though understanding, is pointing out something negative on the receiver's performance.
Wrong... The sender is pointing out something negative on the receiver's performance, but showing empathy while doing it.
I can tell how hard you’ve worked to be more collaborative during meetings. Yesterday, although you disagreed with David’s idea, you asked some good questions first. Your critiques are more powerful than they used to be. You’ve come a long way, and the team is better for it.
Positive
Negative
Correct! Even though at first glance it can look like negative feedback, the sender is giving feedback on the positive evolution of the receiver.
Wrong... The sender is giving positive feedback about the receiver's evolution.
Question 5
Classify the following techniques with the goals they're focused on
Slow down when giving feedback
Understanding Feedback
Accepting Feedback
Using Feedback
Correct! Slowing down helps the receiver to understand your feedback.
Wrong... Try again!
Give people time to process your feedback
Understanding Feedback
Accepting Feedback
Using Feedback
Correct! Even if the receiver has understood your feedback, they need time to process it and accept it.
Wrong... Try again!
Share specifics in your feedback
Understanding Feedback
Accepting Feedback
Using Feedback
Correct! In order to make sure your message is clear and the receiver understands it, make sure to be specific.
Wrong... Try again!
Accept engagement from the receiver of feedback
Understanding Feedback
Accepting Feedback
Using Feedback
Correct! You should encourage any engagement the receiver has, since it shows he is already thinking about and using the feedback you gave.
Wrong... Try again!
Ignore judgement while giving feedback
Understanding Feedback
Accepting Feedback
Using Feedback
Correct! While giving feedback don't judge, this can hurt the receiver's feelings and end up making them not understand your message from the beginning.
Wrong... Try again!
Don't keep pressing on issues with your feedback
Understanding Feedback
Accepting Feedback
Using Feedback
Correct! After your feedback, the receiver needs time to process what they have heard. So pressing on the issue or trying to hurry that process will just delay their acceptance of it. Be patient.
Wrong... Try again!
Question 6
Choose all that apply: Specific Feedback...
Leads to the realization that something needs to be done differently
Can be usually interpreted in many ways.
Offers little on which to build.
Isn't confidence boosting.
Points out specific aspects rather then giving vague pointers
Correct! Specific feedback, points out the specific points of improvement to the receiver, leading to a higher rate of understanding between the receiver and your message.
Wrong... Try again!
Submit!
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Previous
Next Chapter
Definition
What is Feedback?
Objectives
Three Goals Feedback
Specific VS. General
Specific VS. General Feedback
Final Exercises